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Aeries Parent Portal Troubleshooting

Question: What do I need to do so that I have an Aeries Parent Portal Account?

Answer: The Aeries Parent Portal is the easy access to all student information, grades, assignments, and report card.  If you don't have an Aeries Parent Portal, in 99% of the cases, that is because the parent does not have an email in the Aeries system.  An email is required for an Aeries Parent Portal account to be created.

Parent Email Creation

Communication with your son or daughter's teacher, school, and our district is extremely important. We encourage all parents, who do not have a Gmail account, to take the time to create a Gmail account and install the Gmail app on their cellular phone.  After you have created your Gmail account, please send an email including your name, your son and/or daughter's name, to your son/daughter school(s)  The school secretary will enter your new Gmail address into our student information system, Aeries, and inform your son or daughter's teacher.

Step-by-step instructions for the creation of a Gmail account            English            Spanish

1.  Create a Gmail account

2.  Install the Gmail app on your cell phone:  iPhone     Other

3.  Contact your son/daughter school(s).

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Question: When my email is entered in Aereis what happens next?  How do I access the Aeries Parent Portal?

Answer: If a parent/student has never had an Aeries portal account in River Delta Unified then he/she will have received an email from Aeries.  The email will be called either Aeries Student Portal or Aeries Parent Portal.

email

In this email he/she will find the Aeries Portal web address, their Aeries Portal username, and their Aeries Portal password.

Full Email

The web address will bring the user to the Aeries Portal website.  Enter the email followed by the password to gain access.

Aeries Portal Image

 

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Question: I can't log into my Aeries Parent Portal account.

For security reasons, Aeries strongly recommended that River Delta Unified require yearly password updates.  Passwords for parents, students, and teachers will be required to be changed, each year, prior to the beginning of the school year.

The password protocol for new passwords must meet these requirements:

• Must be at least 8 characters long

• Must contain at least one capital

• Must contain at least one number

• Must contain at least one special character (!, @, #, $, %, &, =, +, ?)

When a parent or student logs in for the first time, at the beginning of a school year, they will be prompted to update their password.

Password change

Some parents, students, and teachers have noted that they did not receive this message and that they cannot log in to Aeries using their old password.  If that is the case, when you navigate to the Aeries portal click Forgot Password.

Forgot Password

 

 

 

 

 

 

 

You will then be asked to enter your email address.  If you are a parent, enter the email address previously used to access the Aeries portal.  If you are a student, enter your River Delta email address.  Click Next.

Enter email

 

You will receive an email containing information and instructions for resetting your password.

Email from Aeries

When resetting your password please follow the district password protocol.  The password protocol for new passwords must meet these requirements:

• Must be at least 8 characters long

• Must contain at least one capital

• Must contain at least one number

• Must contain at least one special character (!, @, #, $, %, &, =, +, ?)